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Terms & Conditions

Last Updated: 30 October 2019

1. Acceptance of Terms

1.1 These terms and conditions can be reviewed and changed at a future time and we therefore advise you to view this page on a regular basis. Your use of Feedsauce Limited, its products and its services constitutes your acceptance to any changes.

1.2 You are in full agreement with, and bound by the terms and conditions listed below by Feedsauce Limited. If you do not agree with the below terms and conditions, do not use any of the services or products provided by Feedsauce Limited.

1.3 In this document, when we say ‘we’, ‘us’, ‘our’ or ‘Feedsauce’ we are referring to the company ‘Feedsauce Limited’.

2. Your Business

2.1 Product businesses including but not restricted to skincare products, fitness equipment and physical devices should be aware that while we are happy to return products once we have completed the required work, we cannot guarantee that the product will be in its original condition.

2.3 We will not accept applications from businesses which do not align with the ethics and values of Feedsauce. This includes but is not restricted to businesses that promote alcohol, profanity and erotica.

2.4 We reserve the right to decline an application to take on any business as a client without providing reason or justification. We also reserve the right to terminate an existing membership to Feedsauce at any time without providing reason or justification.

2.5 In order to work most effectively and efficiently, we require full cooperation to necessary business information which may include but is not restricted to customer data, business addresses and sales information.

3 Your Information

3.1 We do not store your payment or credit/debit card information. We use a secured third party service to process payments.

3.2 Feedsauce will protect your personal information such as your name and address and will not share with any third party services unless spoken about with you in writing.

3.3 You acknowledge that the information you give to us is accurate and complete.

3.4 You are responsible for keeping your information (such as email addresses and other forms of contact) up to date.

3.5 Matters relating to what personal information we gather, how we use your information and how we protect your information are stated in our privacy policy. By accepting these terms of use, you accept that you agree with and accept the privacy policy and its contents.

4. Content

4.1 For any product or location that you ask us to create content of, you warrant that you have all necessary rights and licenses set forth. You also agree that the product or location that you are asking us to create content of is not infringing any third party rights, including any privacy rights or intellectual property rights.

4.2 For any content that Feedsauce creates for your business, you grant Feedsauce a royalty-free license and right to copy and distribute for marketing and portfolio purposes unless otherwise agreed upon with a member of our team in writing.

4.3 You may not request the production of any content that does not align with the ethics and values of Feedsauce. This includes but is not limited to:
● Pornographic content
● Defamatory, illegal or otherwise immoral content
● Promotion of fraudulent schemes
● Content that violates laws

4.4 Once your content has been created and sent to you, it is final. Re-adjustment and re-edit requests will only be accepted if it can be proven that the content created was not synonymous with the style that was agreed upon between Feedsauce and yourself.

4.5 Once your content has been signed off by yourself, you become the sole owner of the content.

4.6 If you do not sign the approval of your content yet proceed to use said content in a commercial setting, such as but not restricted to social media posts, pitch decks and marketing material, then this will be considered as an approval of the content.

5. Refunds

5.1 Given the nature of digital products, refunds can not be provided once content has been created unless it violates a law or Feedsauce has breached any legal documentation.

5.2 Refunds in full can not be provided once content has begun the production process.

5.3 Refunds can not be provided at all once the photoshoot or video shoot has been completed.

5.4 There is no obligation to provide a refund in the following scenarios and in situations akin to:
● You changed your mind about the style/theme of your content
● The service was bought for you but you do not require it
● You ask for good will
● You were unclear about the services offered by Feedsauce

6. Your Product(s)

6.1 You are responsible for packaging your products in a manner in which they will not become damaged in transit.

6.2 Feedsauce is not liable for the mistakes of any third party courier service that we use.

6.3 If the item is lost or damaged in transit, you are responsible for providing us with a new product(s).

7 Miscellaneous

7.1 In the event of any conflict between any written license agreement you enter with Feedsauce and these terms of use, the written license agreement shall control.

Order Images

Product Guidelines

In order to ensure we provide the highest quality service possible, we have set product eligibility criteria that must be met for us to process your order. If you place an order and your product fails to meet the guidelines below, we will offer a full refund of your order.

Product Size & Weight
Your product size must not exceed 50cm at its longest part. The maximum a size a product can be is 50cm in width, depth and height. The maximum weight of a single product is 10kg.
Product Returns
If you opt to have your item returned to you, we cannot guarantee that the item will be in the same condition as it was pre-photoshoot.
Well Packaged
Your product must be well packaged and padded well to avoid it being damaged in transit.
Unused Items
We recommend the products you send in are brand new and unused. Sending in old or used products could affect the quality of the images.
Restrcited Products
We do not accept products which contain alcohol, drugs, tobacco, adult images & pornography. We may not accept products which emphasise strong political or religious views.
Outdoor Photography
Our images are taken in our specially designed photography studio, we do not offer outdoor or location shots as a standard.